EliteStar Sport & Recovery ("EliteStar") operates a professional, in-person retail location at 1051 Steeles Ave W, Thornhill, ON M2R 2S9, Canada. Because every product is inspected, paid for, and released to the customer at the counter on the same visit, all purchases are final and no refunds are offered.
No Refunds
All sales are final. EliteStar does not provide refunds, returns, or exchanges on any product once it has left the store counter, except where required by the Ontario Consumer Protection Act, 2002, or where a product is confirmed to have a manufacturer defect as described below.
Manufacturer Defects
If a manufacturer warranty applies, it is passed through to the customer on its original terms. A suspected defect must be reported in person at our Thornhill location within seven (7) days of purchase, with the original receipt and the product, for inspection. EliteStar will determine, at its discretion, whether the issue is a genuine manufacturing defect. Wear from use, misuse, dropping, accidents, or exceeding the product's rated load is not covered.
In-Person Inspection
Customers are encouraged to inspect every item thoroughly on the sales floor before completing payment. Once payment is completed and the product leaves the counter, ownership and responsibility for the item transfer to the customer.
Exceptions Required by Law
Nothing in this policy overrides any right or remedy available to a consumer under the Ontario Consumer Protection Act, 2002, or other applicable law. Where the law requires a refund, exchange, or other remedy, EliteStar will comply.
Contact
Final sale questions can be directed to the location manager during business hours at 1051 Steeles Ave W, Thornhill, ON M2R 2S9, by phone at 343-668-9507, or by email at info@elitestarsportrecovery.com.